Michael White serves as the Vice President of Operations at VOXO, where he plays a pivotal role in overseeing the daily operations of multiple teams, including Onboarding, Support, and Customer Satisfaction. With a keen focus on enhancing operational efficiency and customer experience, Michael leverages his...
Michael White serves as the Vice President of Operations at VOXO, where he plays a pivotal role in overseeing the daily operations of multiple teams, including Onboarding, Support, and Customer Satisfaction. With a keen focus on enhancing operational efficiency and customer experience, Michael leverages his extensive expertise in operations management to tackle complex challenges that arise in a fast-paced environment. His strategic approach ensures that VOXO not only meets but exceeds customer expectations, driving high levels of Customer Satisfaction (CSAT) across all service touchpoints.
In addition to managing operations, Michael is deeply involved in key projects that integrate innovative technologies and methodologies. His proficiency in software development, particularly with tools like PyTorch, allows him to collaborate effectively with technical teams to streamline processes and improve service delivery. Michael’s background in web development and graphic design further enriches his contributions, enabling him to oversee projects that require a blend of technical and creative skills.
At VOXO, Michael is committed to fostering a culture of continuous improvement and collaboration. He actively encourages his teams to embrace new technologies and methodologies, ensuring that VOXO remains at the forefront of industry trends. His hands-on experience with MySQL and HTML, combined with his creative prowess in Adobe Creative Suite, empowers him to drive projects that enhance branding and user engagement. Michael’s diverse skill set and passion for innovation make him an invaluable asset to VOXO, as he continues to shape the future of operations within the organization.
