As the Interim CIO and Director of Software Engineering at Foundation Partners Group, Michael Upright is at the forefront of driving digital transformation within the funeral services industry. His leadership encompasses a diverse range of IT operations, security, and software engineering, where he has successfully...
As the Interim CIO and Director of Software Engineering at Foundation Partners Group, Michael Upright is at the forefront of driving digital transformation within the funeral services industry. His leadership encompasses a diverse range of IT operations, security, and software engineering, where he has successfully spearheaded initiatives that integrate innovative technologies into traditional processes. One of his key projects includes the development and continuous enhancement of a proprietary iOS application designed for funeral home arrangements. This application has not only streamlined operations but has also resulted in a remarkable 15% increase in average sales, showcasing Michael's ability to leverage technology for tangible business outcomes.
Under his guidance, the organization has embraced Salesforce Service Cloud, significantly reducing manual case management processes and enhancing operational efficiency. Michael's expertise in Software as a Service (SaaS) and Agile Application Development has been instrumental in fostering a culture of continuous improvement and adaptability within his teams. He leads various departments, including IT Operations, Security, Service Desk, Data and Business Intelligence Engineering, and Software Engineering, ensuring that all facets of the organization are aligned with strategic goals.
Michael's commitment to process improvement and strategic IT management is evident in his implementation of DevSecOps practices, which enhance security and operational resilience. His adeptness in third-party vendor management and rules engines further strengthens Foundation Partners Group's technological infrastructure. As he continues to navigate the complexities of digital transformation, Michael Upright remains a pivotal figure in redefining how technology can enhance service delivery in the funeral services sector.
