As the Director of Product Management at Kenect, Michael Swan is at the forefront of transforming the business-to-consumer communication landscape. With a keen focus on driving a scaled growth strategy, he is dedicated to enhancing the existing platform through innovative advancements in artificial intelligence, analytics,...
As the Director of Product Management at Kenect, Michael Swan is at the forefront of transforming the business-to-consumer communication landscape. With a keen focus on driving a scaled growth strategy, he is dedicated to enhancing the existing platform through innovative advancements in artificial intelligence, analytics, and administrative capabilities. Michael’s approach is deeply rooted in his belief that effective leadership is about fostering responsibility and empowering his team to excel. His interpersonal skills enable him to build strong relationships, not only within his team but also with customers, ensuring that their voices are heard and their needs are met.
Currently, Michael is spearheading key projects that leverage data-driven insights to refine product offerings and improve user experience. By utilizing his expertise in product ideation and analytics, he is able to identify emerging trends and customer pain points, translating them into actionable strategies that enhance the platform's functionality. His commitment to customer advocacy ensures that the solutions developed are not only innovative but also aligned with user expectations, driving higher engagement and satisfaction.
In addition to his technical skills, including proficiency in SQL for data analysis, Michael excels in constructive feedback and conflict resolution, fostering a collaborative environment where team members feel valued and motivated. His leadership style emphasizes team building and sales acumen, equipping his team with the tools they need to succeed in a competitive market. As he continues to navigate the complexities of product management, Michael remains focused on creating a robust communication platform that not only meets the demands of today but also anticipates the needs of tomorrow.
