Michael Moore is a seasoned professional in the automotive industry, currently serving as the Fixed Operations Director at Pohanka Automotive Group. With over 15 years of hands-on experience as a service manager and auto technician, Michael has honed his expertise in delivering exceptional customer care...
Michael Moore is a seasoned professional in the automotive industry, currently serving as the Fixed Operations Director at Pohanka Automotive Group. With over 15 years of hands-on experience as a service manager and auto technician, Michael has honed his expertise in delivering exceptional customer care and leading service departments across three prominent locations: Pohanka Nissan of Fredericksburg, Pohanka Hyundai of Fredericksburg, and Pohanka Nissan of Stafford. His commitment to hard work, integrity, and ethics has not only shaped his career but also fostered a culture of excellence within his teams.
In his role, Michael oversees all aspects of fixed operations, ensuring that each service department operates efficiently and effectively. His extensive knowledge in automotive repair, particularly in electrical repairs and engine rebuilding, allows him to provide invaluable insights into complex technical issues. Michael is adept at problem-solving, utilizing his leadership skills to inspire and motivate his team, enhancing morale and productivity. He believes in a servant leadership approach, prioritizing the needs of both customers and employees to create a positive service experience.
Michael's proficiency with industry-standard software, such as Reynolds, complements his technical skills, enabling him to streamline operations and improve service delivery. His passion for customer satisfaction drives him to implement innovative strategies that elevate service quality and foster long-term relationships with clients. As he continues to lead Pohanka Automotive Group into the future, Michael remains dedicated to upholding the highest standards of service excellence, ensuring that every customer leaves with a smile.
