Michael Kuenne is a seasoned professional with over 25 years of extensive experience in both industry and consulting, currently serving as the Principal Owner of Kuenne Advisory LLC. In this role, he leverages his deep expertise in customer experience (CX) transformation, particularly within the travel,...
Michael Kuenne is a seasoned professional with over 25 years of extensive experience in both industry and consulting, currently serving as the Principal Owner of Kuenne Advisory LLC. In this role, he leverages his deep expertise in customer experience (CX) transformation, particularly within the travel, hospitality, and broader B2C sectors. Michael’s consultancy is dedicated to helping organizations enhance their customer-centric strategies, ensuring that every interaction is designed to meet and exceed consumer expectations. His approach is rooted in collaborative design, where he partners with clients to develop tailored strategies and processes that drive meaningful outcomes.
At Kuenne Advisory LLC, Michael has spearheaded key projects that focus on strategic planning and vendor management, enabling clients to optimize their operations and improve customer satisfaction. His proficiency in IT strategy and management consulting allows him to integrate technology solutions that streamline processes and enhance customer engagement. Michael’s leadership style emphasizes executive management and project management, ensuring that initiatives are executed efficiently and align with the overarching business goals of his clients.
In addition to his consultancy work, Michael serves as the Chief of Staff for CX Transformation at TIAA, where he continues to refine his skills in business analysis and budget management. His dual roles provide him with a unique perspective on the challenges and opportunities facing consumer-focused businesses today. By combining his strategic insight with a commitment to putting the customer first, Michael Kuenne is not only shaping the future of customer experience but also empowering organizations to thrive in an increasingly competitive landscape.
