As the Branch Manager at Airgas, Michael Klem plays a pivotal role in serving the Southwest Michigan community by addressing their specialty gas and personal protective equipment (PPE) needs. With a robust background in management and customer relationship management (CRM) from his previous tenure at...
As the Branch Manager at Airgas, Michael Klem plays a pivotal role in serving the Southwest Michigan community by addressing their specialty gas and personal protective equipment (PPE) needs. With a robust background in management and customer relationship management (CRM) from his previous tenure at Enterprise Rent-A-Car, Michael brings over seven years of leadership experience to his current position. His ambition and goal-oriented mindset drive him to set high standards for both himself and his team, fostering an environment where excellence is not just expected but achieved.
At Airgas, Michael is actively involved in key projects that enhance operational efficiency and customer satisfaction. His expertise in logistics management and business strategy enables him to streamline processes, ensuring that clients receive timely and cost-effective solutions. By implementing innovative cross-selling techniques, he has successfully increased revenue streams while maintaining a focus on customer needs. Michael’s commitment to employee learning and development is evident in his approach to team management; he prioritizes mentorship and training, empowering his staff to excel in their roles and contribute to the branch's success.
Moreover, Michael’s proficiency in financial accounting allows him to oversee budgets effectively, identifying cost savings opportunities that benefit both the company and its customers. His adept use of Microsoft Office tools further supports his efforts in data analysis and reporting, ensuring that strategic decisions are informed and impactful. Through his leadership, Michael Klem not only meets the demands of the specialty gas and PPE market but also cultivates a culture of growth and collaboration within his team, positioning Airgas as a trusted partner in the community.
