Michael Harnum serves as the Chief Executive Officer of ESG (Customer Success as a Service®️), where he leverages his extensive expertise in business management and leadership to drive transformative growth for the organization. Known for his ambitious and results-driven approach, Michael has a proven track...
Michael Harnum serves as the Chief Executive Officer of ESG (Customer Success as a Service®️), where he leverages his extensive expertise in business management and leadership to drive transformative growth for the organization. Known for his ambitious and results-driven approach, Michael has a proven track record of empowering global organizations to thrive in competitive markets. Under his guidance, ESG has successfully navigated the complexities of the customer success landscape, redefining its go-to-market (GTM) strategy to align with the evolving needs of its total addressable market.
In his role, Michael is responsible for leading a diverse team of seven direct reports, fostering a culture of collaboration and innovation that motivates employees to elevate their capabilities. His strategic vision is complemented by a strong focus on operational and fiscal efficiencies, ensuring that ESG not only meets but exceeds its financial objectives. He spearheads the organization’s financial responsibilities, setting annual and quarterly budgets while meticulously managing profit and loss statements to optimize resource allocation.
Michael’s expertise in fundraising, outsourcing management, and account management has been instrumental in driving ESG’s growth trajectory. His ability to marry innovative ideas with data-driven best practices allows him to make informed decisions that enhance customer satisfaction and retention. As a big-picture thinker, he continuously evaluates the competitive landscape, positioning ESG as a leader in the customer success domain. With a commitment to excellence and a passion for developing talent, Michael Harnum is dedicated to steering ESG toward a future of sustained success and industry leadership.
