Michael Goetz serves as the Owner Relations Manager at Airstream, where he plays a pivotal role in enhancing customer satisfaction and loyalty for the renowned touring coach brand. With a wealth of experience in warranty and customer service management, Michael brings a compassionate and proactive...
Michael Goetz serves as the Owner Relations Manager at Airstream, where he plays a pivotal role in enhancing customer satisfaction and loyalty for the renowned touring coach brand. With a wealth of experience in warranty and customer service management, Michael brings a compassionate and proactive approach to his interactions with Airstream owners. He oversees all aspects of customer service and warranty communications, ensuring that each customer feels valued and supported throughout their journey with Airstream. His responsibilities encompass direct customer contact, managing surveys, processing warranty claims, and engaging with customers through social media and various digital communication channels.
One of Michael's key initiatives has been the implementation of the ZenDesk customer communication database, where he not only serves as the content creator but also as the manager, streamlining the communication process and enhancing the overall customer experience. His keen attention to detail and strong decision-making skills enable him to juggle multiple tasks efficiently, whether he is resolving conflicts, training customer service representatives, or analyzing data to identify trends in customer feedback.
Michael's passion for adventure travel aligns seamlessly with Airstream's brand ethos, allowing him to connect with customers on a personal level. His expertise in warranty administration and troubleshooting further solidifies his role as a trusted resource for Airstream owners. By fostering a culture of open communication and continuous improvement, Michael is dedicated to ensuring that every Airstream owner feels heard, valued, and equipped for their next adventure.
