Michael Cspo is an innovative and results-oriented Senior Product Owner at Cigna, where he leverages his extensive background in professional consulting services and IT leadership to drive transformative projects. In his current role, Michael is spearheading a critical initiative to decommission legacy services that were...
Michael Cspo is an innovative and results-oriented Senior Product Owner at Cigna, where he leverages his extensive background in professional consulting services and IT leadership to drive transformative projects. In his current role, Michael is spearheading a critical initiative to decommission legacy services that were originally developed for Cigna's platform services, including Queues, Workflow Routing, and Scheduling. This strategic effort not only enhances operational efficiency but also aligns with Cigna's commitment to modernizing its technology infrastructure.
One of Michael's key projects involves the design and development of a corporate-wide configuration service aimed at onboarding insurance companies. This initiative is a game-changer, reducing the onboarding timeline from an arduous six months to just 90 days, which translates to significant cost savings and improved customer satisfaction. His ability to navigate complex business environments and implement innovative solutions underscores his expertise in business analysis and new business development.
Michael's prior experience includes consulting for Fortune 500 and Global 50 companies, as well as serving in the United States Air Force and US Navy, where he honed his skills in network management and federal project execution. His diverse background equips him with a unique perspective on problem-solving and customer relations, making him an invaluable asset to Cigna. With a strong proficiency in Microsoft Office and software development, Michael continues to drive impactful change within the organization, ensuring that Cigna remains at the forefront of the insurance industry.
