Michael Chow serves as the Vice President of Engineering at MGM Resorts International, where he leverages his extensive expertise in product engineering and management to drive innovation across the company's customer platforms. With a rich background in Software as a Service (SaaS) products, Michael oversees...
Michael Chow serves as the Vice President of Engineering at MGM Resorts International, where he leverages his extensive expertise in product engineering and management to drive innovation across the company's customer platforms. With a rich background in Software as a Service (SaaS) products, Michael oversees critical initiatives such as the Customer Data Platform, Real-time Communications, and Offers Orchestration, ensuring that MGM remains at the forefront of the hospitality industry’s digital transformation.
One of Michael's key achievements includes the successful delivery of MGM's NextGen Loyalty platform, a project that not only enhances customer engagement but also integrates advanced analytics to personalize guest experiences. His leadership in developing scalable, distributed systems has been instrumental in optimizing MGM's MarTech and ResortTech solutions, allowing for seamless integration of hotel systems and marketing strategies. Michael's management experience spans diverse environments—from early-stage startups to major corporations—equipping him with a unique perspective on fostering innovation and agility within teams of varying sizes and corporate cultures.
Under his guidance, global development teams have adopted Agile methodologies, emphasizing quality assurance and continuous improvement. Michael's commitment to leveraging technology for enhanced customer experiences aligns with MGM's vision of creating memorable moments for guests. His multifaceted skill set, which includes Unix proficiency and a deep understanding of e-commerce and consumer applications, positions him as a pivotal figure in shaping the future of MGM Resorts International's engineering landscape. Through his strategic insights and collaborative leadership, Michael continues to drive impactful projects that redefine the guest experience in the hospitality sector.
