Michael Callahan-Harris is a dynamic Partner at Event Staff App, where he leverages his extensive expertise in client success and operational efficiency to drive transformative growth for event service companies. With a proven track record of scaling the Client Success, Support, and Onboarding departments from...
Michael Callahan-Harris is a dynamic Partner at Event Staff App, where he leverages his extensive expertise in client success and operational efficiency to drive transformative growth for event service companies. With a proven track record of scaling the Client Success, Support, and Onboarding departments from inception to a robust team of 14, Michael has been instrumental in developing a comprehensive organizational structure that supports the rapid expansion of the client base—from just 20 to over 700 brands. His strategic vision encompasses the creation of customer journeys and onboarding plans that enhance the client experience, ensuring that every interaction is seamless and impactful.
At Event Staff App, Michael is at the forefront of innovative solutions that empower event service companies to maximize their operational capacity. By automating and optimizing key processes such as scheduling, staffing, and communication, he helps clients reclaim up to 60% of their time, allowing them to focus on what truly matters: delivering exceptional events. His expertise in project management and SaaS product development enables him to implement effective service level agreements (SLAs) that align with the unique needs of diverse clients, ranging from large enterprises to nimble startups.
Michael's commitment to driving margins and profitability is evident in his hands-on approach to strategic partnerships and digital marketing initiatives. His ability to navigate the complexities of e-commerce and product management positions him as a thought leader in the event services industry. As he continues to champion innovative solutions at Event Staff App, Michael remains dedicated to fostering a culture of excellence and collaboration that empowers clients to thrive in a competitive landscape.
