Mercedes Mabeus serves as the Operations Manager at Sterling IRB, where she leverages her extensive experience in clinical research to enhance operational efficiency and elevate customer service standards. With a strong foundation in quality control and project management, Mercedes plays a pivotal role in overseeing...
Mercedes Mabeus serves as the Operations Manager at Sterling IRB, where she leverages her extensive experience in clinical research to enhance operational efficiency and elevate customer service standards. With a strong foundation in quality control and project management, Mercedes plays a pivotal role in overseeing the administrative staff, conducting annual job performance evaluations, and fostering a culture of continuous improvement. Her expertise in regulatory affairs and Good Clinical Practice (GCP) ensures that all operations comply with industry standards while maintaining the highest level of integrity and ethical considerations in clinical trials.
In her current role, Mercedes is instrumental in monitoring the workload of various teams within the Account Management Department. By strategically distributing tasks among cross-trained team members, she ensures that the department remains responsive to client needs and project timelines. Her leadership skills shine through as she cultivates a collaborative environment, encouraging team building and open communication.
Mercedes is also adept at utilizing analytical reasoning to drive financial analysis and reporting, which aids in the internal auditing processes and the implementation of Corrective and Preventive Action (CAPA) initiatives. Her commitment to excellence not only enhances operational workflows but also contributes to the overall success of Sterling IRB in delivering high-quality service to its clients. Through her innovative approach and dedication to professional development, Mercedes Mabeus is a key asset in advancing the mission of Sterling IRB in the clinical research landscape.
