Melissa SPHR is a seasoned Employee Relations Consultant at CVS Health, where she leverages her extensive expertise in Human Resources to foster a positive workplace environment across a diverse range of settings. With a robust background in providing high-volume on-site, corporate, and telephonic support, Melissa...
Melissa SPHR is a seasoned Employee Relations Consultant at CVS Health, where she leverages her extensive expertise in Human Resources to foster a positive workplace environment across a diverse range of settings. With a robust background in providing high-volume on-site, corporate, and telephonic support, Melissa excels in addressing employee relations issues that span various complexities, from performance and attendance challenges to behavioral concerns. Her role is pivotal in interpreting and applying company policies, procedures, and guidelines, ensuring compliance with HR regulations at both state and federal levels.
Melissa's experience includes navigating extreme HR situations, such as the tragic loss of a supervisor, the closure of a hub, and serious allegations of sexual harassment and racial discrimination. Her adeptness in managing these sensitive issues not only underscores her resilience but also highlights her commitment to creating a safe and respectful workplace. She is skilled in full-cycle recruiting, onboarding, and new hire orientations, which further enhances her ability to support employees from their first day onward.
Currently, Melissa is involved in key projects aimed at improving employee engagement and retention strategies, utilizing her knowledge of compliance and workers' compensation to develop best practices that align with CVS Health's mission. Her adaptive approach and proficiency in applicant tracking systems enable her to streamline processes and enhance the overall employee experience. As a Certified Senior Professional in Human Resources, Melissa continues to be a vital resource for both employees and management, ensuring that all parties are equipped with the necessary tools and support to thrive in their roles.
