Melissa Kerns is a seasoned banking professional with over fourteen years of dedicated service at City National Bank, where she currently excels as the Branch Manager of the Ripley office in West Virginia. In her role, Melissa not only oversees daily operations but also plays...
Melissa Kerns is a seasoned banking professional with over fourteen years of dedicated service at City National Bank, where she currently excels as the Branch Manager of the Ripley office in West Virginia. In her role, Melissa not only oversees daily operations but also plays a pivotal part in fostering a culture of excellence and continuous improvement among her team. Her strong work ethic drives her to seek out opportunities for personal and professional growth, ensuring she remains at the forefront of the banking industry.
A key aspect of Melissa's role involves offering coaching and sales training to her staff, equipping them with the skills necessary to excel in customer service and sales. She is passionate about empowering her team to cross-sell and promote a wide range of banking products, including checking and savings accounts, consumer loans, and mortgage lending services. Her expertise as a retail loan officer is invaluable, as she adeptly manages mortgage loan applications while balancing and managing the vault daily, ensuring compliance and operational efficiency.
Melissa’s leadership style is characterized by her commitment to developing her team's potential, which not only enhances customer satisfaction but also drives branch performance. Her comprehensive understanding of banking operations, combined with her skills in management, sales, and credit, positions her as a key player in the success of the Ripley branch. As she continues to lead with integrity and vision, Melissa Kerns is not just a branch manager; she is a catalyst for growth and innovation within City National Bank.
