Melanie Larimer serves as the Senior Director at the Institute for Supply Management (ISM), where she plays a pivotal role in shaping the customer experience and operational strategies for the world’s leading supply management association. With over nine years of dedicated service, Melanie has honed...
Melanie Larimer serves as the Senior Director at the Institute for Supply Management (ISM), where she plays a pivotal role in shaping the customer experience and operational strategies for the world’s leading supply management association. With over nine years of dedicated service, Melanie has honed her expertise in membership engagement, certification processes, and the management of global distribution partnerships. Her strategic oversight has been instrumental in enhancing member retention and satisfaction, driving initiatives that foster deeper connections between ISM and its corporate and individual members.
In her current role, Melanie spearheads key projects aimed at elevating the value proposition of ISM’s offerings. This includes the development of targeted marketing campaigns that leverage email marketing and analytics to optimize outreach and engagement. Her proficiency in contract management and negotiation has enabled ISM to forge robust partnerships that expand its reach and influence in the supply management sector. Additionally, Melanie's background in business development and project planning allows her to effectively manage cross-functional teams, ensuring that projects are delivered on time and within budget while adhering to the principles of lean manufacturing.
Melanie's commitment to continuous improvement is evident in her approach to materials management and customer retention strategies, which are designed to adapt to the evolving needs of ISM’s diverse membership base. Through her leadership, ISM not only strengthens its position as a thought leader in the industry but also cultivates a vibrant community of supply management professionals dedicated to excellence and innovation.
