Maxime Defosse currently serves as the Director of Operations at Octopia, where he leverages over 15 years of extensive experience in logistics across diverse sectors, including aerospace, fashion, and e-commerce. His role is pivotal in managing global fulfillment operations, specifically focusing on Fulfillment as a...
Maxime Defosse currently serves as the Director of Operations at Octopia, where he leverages over 15 years of extensive experience in logistics across diverse sectors, including aerospace, fashion, and e-commerce. His role is pivotal in managing global fulfillment operations, specifically focusing on Fulfillment as a Service (FaaS) and Fulfillment by c-discount (FBC). Maxime's expertise encompasses a broad spectrum of responsibilities, from overseeing warehousing and distribution to managing customer relationship management (CRM) systems, data analytics, and project execution. His analytical and detail-oriented mindset allows him to optimize processes, ensuring that Octopia delivers world-class logistics solutions in a fast-paced environment.
One of Maxime's key successes at Octopia has been his leadership of a dynamic team of over 25 professionals, including logistics coordinators, business analysts, CRM managers, and project managers. Under his guidance, the team has successfully streamlined operations across more than 10 warehouse facilities throughout Europe, achieving impressive metrics such as a 10 million unit throughput. His strategic oversight of client Net Promoter Scores (NPS), profit and loss (P&L) management, and pricing strategies has significantly enhanced customer satisfaction and operational efficiency.
Maxime's creative approach to problem-solving, combined with his strong foundation in supply chain management and project management, positions him as a thought leader in the logistics industry. His commitment to continuous improvement and innovation drives Octopia's mission to redefine logistics excellence, making him an invaluable asset to the organization and its clients.
