Maura Moloney is an accomplished Brand Executive and Loyalty Card Manager at Dublin Airport Authority, where she leverages her extensive expertise in the airlines and aviation industry to drive customer engagement and enhance brand loyalty. With a robust background in marketing communications and business strategy,...
Maura Moloney is an accomplished Brand Executive and Loyalty Card Manager at Dublin Airport Authority, where she leverages her extensive expertise in the airlines and aviation industry to drive customer engagement and enhance brand loyalty. With a robust background in marketing communications and business strategy, Maura has successfully spearheaded the development and management of the Airport Club, a loyalty program designed to enrich the travel experience for frequent flyers. Her role encompasses a wide range of responsibilities, including the research, implementation, and marketing of the program, which has consistently met and exceeded annual targets and budgets.
In her capacity as project manager, Maura has overseen critical updates to the Airport Club's web interface, ensuring a seamless customer experience that fosters engagement and retention. Her adeptness in customer relations is complemented by her skills in negotiation and business planning, enabling her to cultivate strong partnerships and drive revenue growth. Maura's MBA in Retail Management from The University of Stirling further enhances her ability to develop innovative marketing strategies that resonate with diverse customer segments.
Maura's commitment to excellence is evident in her proactive approach to training facilitation, where she empowers her team with the skills necessary to deliver exceptional service. As a strategic thinker with a passion for the aviation sector, she continues to explore new avenues for enhancing customer loyalty and driving business development at Dublin Airport Authority, positioning the Airport Club as a leader in the competitive landscape of airport loyalty programs.
