Matthias Riveiro is a distinguished Partner at PwC Deutschland, where he spearheads the Customer Practice within the Management Consulting division. With a robust focus on Customer Transformation (CT), Matthias is at the forefront of driving innovative solutions that enhance growth and customer strategies across various...
Matthias Riveiro is a distinguished Partner at PwC Deutschland, where he spearheads the Customer Practice within the Management Consulting division. With a robust focus on Customer Transformation (CT), Matthias is at the forefront of driving innovative solutions that enhance growth and customer strategies across various industries. His expertise encompasses a wide range of areas, including Customer Experience, Customer Service, Commercial Excellence, eCommerce, and Sales and Pricing.
Under Matthias's leadership, the Customer Practice has successfully executed key projects that have transformed client operations and elevated customer engagement. His strategic insights have empowered organizations to navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving marketplace. Matthias is particularly recognized for his ability to integrate advanced CRM systems and digital strategies that streamline customer interactions and optimize service delivery.
With a strong foundation in management consulting and business transformation, Matthias excels in conducting comprehensive business and competitive analyses that inform strategic planning initiatives. His proficiency in customer service management and digital strategy positions him as a trusted advisor to clients seeking to enhance their commercial capabilities and drive sustainable growth. As a thought leader in the industry, Matthias is committed to fostering a customer-centric culture within organizations, ultimately leading to improved customer satisfaction and loyalty. His passion for innovation and excellence continues to shape the future of customer management in Europe, making him a pivotal figure in PwC's mission to deliver impactful solutions that resonate with clients and their customers alike.
