Matthew Vanderhorst currently serves as the Community and Information Services Director for the City of Montgomery, Ohio, a role he has held since June 2014. With a robust background in information technology and customer service spanning over two decades, Matthew has been instrumental in enhancing...
Matthew Vanderhorst currently serves as the Community and Information Services Director for the City of Montgomery, Ohio, a role he has held since June 2014. With a robust background in information technology and customer service spanning over two decades, Matthew has been instrumental in enhancing the city’s operational efficiency and community engagement. His tenure as Information Technology Director from July 2001 to August 2006 laid a strong foundation for his current responsibilities, which encompass a diverse array of programs designed to improve the quality of life for Montgomery residents.
In his current position, Matthew oversees the city’s information technology infrastructure, ensuring that it meets the evolving needs of both the public and city staff. He is dedicated to maintaining a user-friendly internet presence that facilitates transparency and accessibility for the community. His department also excels in front-desk customer service relations, where he emphasizes the importance of stakeholder management and process improvement to enhance the citizen experience. Additionally, Matthew plays a pivotal role in volunteer coordination and community engagement initiatives, fostering a spirit of collaboration and civic involvement among residents.
Matthew's expertise in change management and project management has been crucial in driving various key projects, including the implementation of new service delivery models that streamline operations and improve service outcomes. His leadership skills enable him to effectively manage a diverse team, ensuring that all department initiatives align with the city’s strategic goals. Through his commitment to service management and program management, Matthew continues to make significant contributions to the City of Montgomery, enhancing both its technological capabilities and community relations.
