Matthew Marino serves as the Vice President of Digital Capabilities at Prudential Financial, where he is at the forefront of transforming the Group Insurance division through innovative digital strategies. With a strong focus on e-Delivery and self-service capabilities, Matthew is dedicated to enhancing the customer...
Matthew Marino serves as the Vice President of Digital Capabilities at Prudential Financial, where he is at the forefront of transforming the Group Insurance division through innovative digital strategies. With a strong focus on e-Delivery and self-service capabilities, Matthew is dedicated to enhancing the customer and client experience, ensuring that Prudential remains competitive in a rapidly evolving digital landscape. His role involves crafting a comprehensive digital business strategy that not only addresses current challenges but also anticipates future opportunities within the insurance sector.
One of Matthew's key initiatives includes co-chairing the newly established Customer Experience Council, a collaborative effort aimed at aligning cross-functional teams to enhance customer satisfaction and streamline processes. By leveraging his expertise in strategic planning and process improvement, he has successfully led high-performing teams that have significantly reduced operational inefficiencies and improved service delivery. His ability to foster a culture of performance management and continuous improvement has been instrumental in achieving measurable results.
Matthew's partnership with the business technology team is pivotal in establishing a strategic roadmap that integrates cutting-edge technology with business objectives. His experience in vendor management and budget oversight ensures that Prudential's digital initiatives are not only innovative but also financially sustainable. As he navigates the complexities of the insurance industry, Matthew remains committed to driving transformational change that enhances both customer engagement and organizational performance, solidifying Prudential's position as a leader in digital capabilities within the financial services sector.
