Matthew Houtz serves as the Vice President and Business Experience Planning & Administration Specialist at PNC, where he leverages his extensive background in financial services to enhance operational efficiency and drive strategic initiatives. With a solid foundation as an experienced Branch Manager, Matthew has honed...
Matthew Houtz serves as the Vice President and Business Experience Planning & Administration Specialist at PNC, where he leverages his extensive background in financial services to enhance operational efficiency and drive strategic initiatives. With a solid foundation as an experienced Branch Manager, Matthew has honed his skills in sales management, compliance audits, and business development, positioning him as a key player in the organization.
In his current role, Matthew coordinates User Acceptance Testing (UAT) for both commercial and private banking teams, ensuring that all roles are thoroughly tested and validated prior to release nights. His meticulous approach to quality auditing not only identifies defects but also facilitates effective communication with development teams to ensure swift resolutions. By collaborating closely with line-of-business leaders, Matthew plays a crucial role in discussing and implementing upcoming changes that impact field operations, thereby enhancing the overall customer experience.
Matthew's expertise extends to staff development and training, where he is committed to empowering his team members and fostering a culture of continuous improvement. His proficiency in consumer and mortgage lending further complements his ability to navigate the complexities of retail banking. As he requests permission sets and profiles for both production and testing, Matthew exemplifies a proactive mindset that is essential for driving innovation within the financial services sector. His blend of strategic insight and operational acumen makes him an invaluable asset to PNC and the broader banking community.
