Matt Hartley serves as the Head of Pixel Customer Care at Google, where he leverages over 15 years of extensive experience in customer experience leadership across North America and the Asia-Pacific region. In his current role, Matt leads a global team of managers and individual...
Matt Hartley serves as the Head of Pixel Customer Care at Google, where he leverages over 15 years of extensive experience in customer experience leadership across North America and the Asia-Pacific region. In his current role, Matt leads a global team of managers and individual contributors dedicated to enhancing the user experience for Pixel device customers at every stage of their journey. From onboarding and troubleshooting to device upgrades and upselling, he ensures that Pixel users receive exceptional support tailored to their needs.
One of Matt's key projects involves architecting innovative programs that not only drive operational efficiency but also provide actionable insights to influence product development. By analyzing customer feedback and support trends, he identifies areas for improvement that directly enhance the Pixel user experience. His strategic vision has been instrumental in fostering a customer-centric culture within the organization, empowering his team to deliver best-in-class service that resonates with users.
Matt's expertise extends beyond traditional customer support; he excels in cross-functional problem-solving and executive-level communication, enabling him to collaborate effectively with various stakeholders across the company. His proficiency in customer experience management and competitive analysis allows him to stay ahead of industry trends, ensuring that Google remains a leader in the tech space. With a passion for building high-performing teams, Matt is committed to elevating user satisfaction and driving long-term loyalty for the Pixel brand.
