Matej Horacek serves as the IT Customer Solutions & Programs Director at DHL Supply Chain, where he plays a pivotal role in shaping the IT landscape across the EMEA region. With a strong focus on IT Service Management, Matej is responsible for managing the IT...
Matej Horacek serves as the IT Customer Solutions & Programs Director at DHL Supply Chain, where he plays a pivotal role in shaping the IT landscape across the EMEA region. With a strong focus on IT Service Management, Matej is responsible for managing the IT Customer Solutions agenda, ensuring that the technological offerings align seamlessly with the business development strategies. His ability to maintain close relationships with business development stakeholders allows him to effectively support proposals to potential customers, enhancing DHL's competitive edge in the logistics sector.
In his capacity as a Technical Architect and IT Business Partner, Matej leads cross-country bids, ensuring that the proposed IT solutions are not only innovative but also consistent across various markets. His expertise in service delivery and process improvement is instrumental in driving transformation agendas for Information Systems Management (ISM) within the EMEA region. By leveraging his skills in incident management and troubleshooting, he ensures that the IT infrastructure is robust and responsive to the dynamic needs of the business.
Matej’s independent and flexible approach, combined with his team leadership skills, fosters a collaborative environment where out-of-the-box thinking is encouraged. He is committed to continuous learning, which enables him to stay ahead of industry trends and technological advancements. As a result, he is not only enhancing operational efficiencies but also paving the way for future innovations that will redefine customer experiences in the logistics industry.
