As the Director of Membership Engagement and Programs at A+ Federal Credit Union, Mary Gray plays a pivotal role in enhancing member experiences through innovative initiatives and strategic leadership. With a strong foundation in human resources, Mary has successfully transitioned her expertise into developing programs...
As the Director of Membership Engagement and Programs at A+ Federal Credit Union, Mary Gray plays a pivotal role in enhancing member experiences through innovative initiatives and strategic leadership. With a strong foundation in human resources, Mary has successfully transitioned her expertise into developing programs that not only engage members but also foster a sense of community and belonging. At the helm of A+ Gives, the credit union's corporate social responsibility program, she champions volunteerism and philanthropic efforts, ensuring that A+ FCU remains deeply connected to the communities it serves.
Mary's responsibilities extend beyond community engagement; she leverages data analytics to inform business development strategies that align with member needs and preferences. By implementing targeted programs, she enhances the overall member experience, driving satisfaction and loyalty. Her commitment to change management and leadership development is evident in her approach to coaching and mentoring employees, empowering them to excel in their roles and contribute to the credit union's mission.
With a keen focus on employee engagement, Mary has cultivated a culture of collaboration and continuous improvement within her team. Her skills in conflict resolution and time management further enable her to navigate challenges effectively, ensuring that both employees and members feel valued and supported. As A+ FCU continues to evolve in a competitive landscape, Mary Gray’s leadership and vision are instrumental in shaping a future where member engagement and community impact are at the forefront of the credit union's strategy.
