Mary Fawzi is a dedicated Crisis Counselor at Crisis Text Line, where she leverages her extensive experience in operations leadership to provide vital support to individuals in crisis. In her role, Mary engages with texters in need, offering compassionate guidance and resources while employing her...
Mary Fawzi is a dedicated Crisis Counselor at Crisis Text Line, where she leverages her extensive experience in operations leadership to provide vital support to individuals in crisis. In her role, Mary engages with texters in need, offering compassionate guidance and resources while employing her strong communication skills to foster a safe and supportive environment. Her commitment to helping others is not only rewarding but also aligns with her passion for building high-performing teams that enhance productivity and profitability.
At Crisis Text Line, Mary is involved in key projects that aim to improve the efficiency and effectiveness of crisis intervention services. She utilizes her expertise in performance improvement and Six Sigma methodologies to analyze processes and implement best practices that enhance the overall quality of care provided to texters. By focusing on operational excellence, Mary ensures that her team meets service goals while maintaining the highest standards of accuracy and empathy.
Mary's background in operations management equips her with the ability to train and mentor fellow counselors, fostering a culture of continuous learning and development. Her leadership skills are instrumental in building cohesive teams that thrive under pressure, ultimately contributing to the organization's mission of providing immediate support to those in distress. With a strong foundation in customer service operations and a genuine desire to make a difference, Mary Fawzi exemplifies the qualities of a compassionate leader dedicated to improving lives in times of crisis.
