Mary Allen serves as the Director of Global Quality at Cigna Global Health Benefits, where she leverages her extensive expertise in operations management and process improvement to drive organizational excellence. With a robust background as a Six Sigma Black Belt, Mary has successfully led initiatives...
Mary Allen serves as the Director of Global Quality at Cigna Global Health Benefits, where she leverages her extensive expertise in operations management and process improvement to drive organizational excellence. With a robust background as a Six Sigma Black Belt, Mary has successfully led initiatives that enhance quality and efficiency across diverse functional areas, including Operations, Administration, and Technical Services. Her current role involves the strategic design and implementation of a comprehensive global quality organization, which is pivotal in aligning Cigna’s business priorities with high standards of operational performance.
One of Mary’s key projects has been the reengineering of the audit organization, where she has expanded the scope of quality assurance to encompass not only the global service organization but also administrative partners and external vendors. This initiative has significantly improved oversight and accountability, ensuring that all stakeholders adhere to Cigna’s rigorous quality standards. By standardizing audit processes and enhancing cross-functional collaboration, Mary has fostered a culture of continuous improvement that resonates throughout the organization.
Her leadership skills are complemented by her ability to manage complex projects and resources effectively, making her an invaluable asset to Cigna. Mary’s commitment to operational excellence is reflected in her proven track record of driving process improvements that not only enhance service delivery but also contribute to overall business success. As she continues to navigate the evolving landscape of global health benefits, Mary remains dedicated to fostering innovation and excellence within her team and the broader organization.
