Mary Aic is a seasoned Director of Client Services at Sedgwick, where she leverages her extensive experience in the insurance industry to drive client satisfaction and operational excellence. With a strong educational foundation from the State University of New York at Albany, Mary has cultivated...
Mary Aic is a seasoned Director of Client Services at Sedgwick, where she leverages her extensive experience in the insurance industry to drive client satisfaction and operational excellence. With a strong educational foundation from the State University of New York at Albany, Mary has cultivated a robust skill set that encompasses Medicare, data analytics, and litigation management, making her a pivotal asset in the realm of property and casualty insurance.
In her current role, Mary has successfully identified and generated revenue through enhanced client services and strategic cross-selling opportunities. Her adept negotiation skills have been instrumental in securing client renewals and revising contracts, ensuring that service standards are not only met but continuously improved. By focusing on risk management exposures, she has played a crucial role in fostering long-term partnerships with clients, enhancing their overall experience with Sedgwick.
Mary's commitment to reducing process barriers and addressing technology constraints has led to significant improvements in claims programs, streamlining workflows and increasing efficiency. Her expertise in fraud investigations and claim investigation further underscores her ability to navigate complex scenarios, ensuring that clients receive the highest level of service. As a leader and coach, she empowers her team to excel in customer service and employee benefits, fostering a culture of excellence and continuous improvement. Through her strategic vision and dedication, Mary Aic is not only enhancing client relationships but also contributing to the broader success of Sedgwick in the competitive insurance landscape.
