Marwan Khouri is a seasoned Supervisor at BJ's Wholesale Club, where he leverages his extensive background in retail to enhance operational efficiency and elevate customer satisfaction. With a solid foundation in Accounting and Finance from Pennsylvania State University-Penn State Lehigh Valley, Marwan combines his financial...
Marwan Khouri is a seasoned Supervisor at BJ's Wholesale Club, where he leverages his extensive background in retail to enhance operational efficiency and elevate customer satisfaction. With a solid foundation in Accounting and Finance from Pennsylvania State University-Penn State Lehigh Valley, Marwan combines his financial acumen with hands-on experience in various departments, including customer service and returns. His role involves not only supervising daily operations but also implementing strategic initiatives aimed at improving service delivery and streamlining processes.
Marwan's expertise in technical support and communication plays a crucial role in managing the help desk and ensuring that customer inquiries are addressed promptly and effectively. His ability to multitask allows him to oversee payment collections, process credit card orders, and manage inventory seamlessly, ensuring that the club runs smoothly and efficiently. His commitment to customer service is evident in his proactive approach to resolving issues, which fosters a positive shopping experience for all members.
In addition to his operational responsibilities, Marwan is passionate about team leadership and development. He actively mentors his team, encouraging collaboration and enhancing their skills in areas such as cashiering and phone etiquette. This focus on professional growth not only boosts team morale but also contributes to a culture of excellence within the club. As a bilingual professional fluent in Arabic, Marwan also brings a unique perspective to the diverse customer base at BJ's Wholesale Club, further enriching the customer experience. Through his dedication and expertise, Marwan Khouri continues to make a significant impact in the retail industry.
