Marloes Vierhout serves as the Global Director of Customer Service & Innovation at Travix International, where she plays a pivotal role in shaping the customer experience across multiple channels. With a robust background in marketing communications and customer engagement, Marloes oversees customer service operations across...
Marloes Vierhout serves as the Global Director of Customer Service & Innovation at Travix International, where she plays a pivotal role in shaping the customer experience across multiple channels. With a robust background in marketing communications and customer engagement, Marloes oversees customer service operations across three locations, including a dedicated in-house team of approximately 150 full-time employees and two outsourced centers. Her leadership extends to managing diverse communication channels such as chat, voice, email, and WhatsApp, ensuring that Travix International delivers seamless and effective customer interactions.
In her current role, Marloes is accountable for developing and executing the customer service strategy, which includes meticulous planning and budget management. Her expertise in workforce management, learning and development, and omni-channel management enables her to foster a culture of continuous improvement within her teams. By leveraging her skills in social media, direct marketing, and new media, she enhances the customer journey and builds a strong online presence for Travix International, aligning with the company's commitment to innovation and excellence in customer service.
Key projects under Marloes's leadership include the implementation of advanced customer communication strategies and the integration of cutting-edge technologies to streamline operations. Her focus on customer experience (CX) not only enhances satisfaction but also drives loyalty in a competitive marketplace. With a strong foundation in hospitality and sales, Marloes is dedicated to ensuring that Travix International remains at the forefront of customer service innovation, ultimately contributing to the company's growth and success on a global scale.
