Mark Pulcifer serves as the Senior Manager of Change Management at CVS/Caremark, where he plays a pivotal role in driving organizational transformation within the Client Services Center of Excellence (CoE). With a strong foundation in consulting and project management, Mark excels in needs analysis and...
Mark Pulcifer serves as the Senior Manager of Change Management at CVS/Caremark, where he plays a pivotal role in driving organizational transformation within the Client Services Center of Excellence (CoE). With a strong foundation in consulting and project management, Mark excels in needs analysis and the implementation of innovative learning solutions tailored to the healthcare sector. His expertise in organizational development and process improvement enables him to identify potential challenges and develop strategic, measurable solutions that enhance operational efficiency.
In his current role, Mark leads key projects that focus on optimizing client service delivery and enhancing team performance through blended learning methodologies. His proficiency with tools like Captivate allows him to create engaging training programs that resonate with diverse audiences, ensuring that team members are well-equipped to meet the evolving demands of the healthcare industry. Mark's proactive collaboration and communication skills foster a culture of teamwork, enabling him to leverage both technology and human capital effectively.
Mark's commitment to continuous improvement is evident in his ability to implement best practices that drive measurable results. By integrating insights from various stakeholders, he ensures that change initiatives are not only aligned with organizational goals but also resonate with the workforce. His passion for fostering a culture of learning and development positions him as a key contributor to CVS/Caremark's mission of delivering high-quality healthcare solutions, ultimately enhancing the client experience and driving business success.
