Mark Plunkett serves as a Principal Data Scientist at Aetna, a CVS Health Company, where he leads a dynamic team of data scientists dedicated to enhancing member experience outcomes. With a robust background in research methodology and health care analytics, Mark specializes in quality assessment...
Mark Plunkett serves as a Principal Data Scientist at Aetna, a CVS Health Company, where he leads a dynamic team of data scientists dedicated to enhancing member experience outcomes. With a robust background in research methodology and health care analytics, Mark specializes in quality assessment and outcomes research, focusing on critical metrics such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Health Outcomes Survey (HOS). His expertise in research design and statistical analyses enables him to develop predictive models that accurately forecast member satisfaction and health status, allowing stakeholders to implement targeted interventions for improvement.
In his current role, Mark collaborates closely with various stakeholders to identify key areas for enhancement in member experience. He employs a multifaceted approach to data collection, designing experiments that utilize diverse methodologies, including in-person, online, mail, and telephonic surveys. His proficiency in survey design and sampling techniques ensures that the data collected is both reliable and actionable. Additionally, Mark is adept at performance assessment and implementation science, which allows him to evaluate the effectiveness of quality improvement initiatives systematically.
Mark's skill set extends to machine learning and advanced data analysis, which he leverages to extract meaningful insights from complex datasets. His commitment to public health and healthcare consulting is evident in his meticulous approach to proposal writing and project management, ensuring that all initiatives align with organizational goals and regulatory standards, including HIPAA compliance. Through his leadership and innovative strategies, Mark Plunkett is making significant strides in enhancing member experiences and driving quality improvements within the healthcare landscape.
