Mark Mellor EngTech MIMechE AMIMI is a seasoned professional with a rich background in engineering and customer service, currently semi-retired but actively contributing his expertise at HMP Foston Hall within the Her Majesty's Prison and Probation Service (HMPPS). His role encompasses not only operational oversight...
Mark Mellor EngTech MIMechE AMIMI is a seasoned professional with a rich background in engineering and customer service, currently semi-retired but actively contributing his expertise at HMP Foston Hall within the Her Majesty's Prison and Probation Service (HMPPS). His role encompasses not only operational oversight but also the implementation of innovative practices aimed at enhancing the rehabilitation environment for inmates. Mark's commitment to customer service is evident in his approach to fostering positive relationships among staff, inmates, and external stakeholders, ensuring that the facility operates smoothly and effectively.
Throughout his career, Mark has been involved in key projects that focus on improving operational efficiency and inmate welfare. His expertise in Microsoft Office applications, particularly Microsoft Word and Outlook, allows him to manage documentation and communication seamlessly, ensuring that all processes are well-documented and transparent. His research skills enable him to stay abreast of best practices within the corrections industry, allowing him to introduce new methodologies that align with the overarching goals of HMPPS.
Mark's philosophy centers around learning from exemplary customer service practices, which he has observed over the years. He believes in the power of recognition and praise, often highlighting the contributions of those around him. This approach not only boosts morale but also cultivates a culture of respect and collaboration within the facility. As he continues to share his insights and experiences, Mark Mellor remains a pivotal figure in promoting a rehabilitative ethos at HMP Foston Hall, embodying the principles of service and excellence in every aspect of his work.
