Mark Liles serves as the Vice President of Client Services at ePublishing, where he leverages his extensive experience in the computer software industry to drive exceptional client satisfaction and project success. With a robust background in Enterprise Software and Software Implementation, Mark is adept at...
Mark Liles serves as the Vice President of Client Services at ePublishing, where he leverages his extensive experience in the computer software industry to drive exceptional client satisfaction and project success. With a robust background in Enterprise Software and Software Implementation, Mark is adept at navigating the complexities of client needs and aligning them with innovative solutions. His role encompasses a wide range of responsibilities, including Project Management, Implementations, Account Management, and overseeing the Support Help Desk, ensuring that clients receive top-notch service and support throughout their journey with ePublishing.
Under Mark's leadership, key projects have focused on enhancing customer relationship management (CRM) systems and optimizing business processes to improve efficiency and effectiveness. His expertise in databases and technical support allows him to implement tailored solutions that address specific client challenges, fostering long-term partnerships and driving business growth. Mark's commitment to team building and professional development has cultivated a high-performing team that excels in delivering results and exceeding client expectations.
With a Bachelor of Business Administration in Management Information Systems from James Madison University, Mark combines his academic foundation with practical experience to navigate the ever-evolving landscape of technology and client services. His strong business development acumen, coupled with his skills in help desk support and administration, positions him as a key player in ePublishing's mission to provide innovative solutions that empower clients and enhance their operational capabilities. As he continues to lead initiatives that prioritize client success, Mark remains dedicated to fostering a culture of excellence and collaboration within the organization.
