Mark Franzen serves as the General Manager at U-Haul International, Inc., where he exemplifies his commitment to operational excellence and customer satisfaction. With a diverse skill set that spans retail management, sales, and loss prevention, Mark has cultivated a reputation as a jack of all...
Mark Franzen serves as the General Manager at U-Haul International, Inc., where he exemplifies his commitment to operational excellence and customer satisfaction. With a diverse skill set that spans retail management, sales, and loss prevention, Mark has cultivated a reputation as a jack of all trades within the organization. His leadership is characterized by a hands-on approach, managing two dedicated teams of customer service personnel to ensure that every customer interaction is positive and productive.
Under Mark's guidance, U-Haul has seen significant improvements in both service delivery and profitability. He is deeply involved in key projects aimed at enhancing the customer experience, such as implementing new training programs for staff that focus on efficiency and effective communication. Mark believes that a well-informed team is essential for meeting customer needs and driving sales growth. His motto—“Always be polite, be efficient, and do the best you can at what you do”—is not just a personal mantra but a guiding principle that permeates the culture of his teams.
Mark’s expertise in visual merchandising and administrative law further complements his role, allowing him to optimize store layouts and ensure compliance with industry regulations. His proficiency in Microsoft Office aids in data analysis and reporting, enabling him to make informed decisions that align with U-Haul's strategic goals. As he continues to refine processes and enhance service offerings, Mark remains committed to providing a better product and service to more customers at a lower cost, reinforcing U-Haul's position as a leader in the moving and storage industry.
