Mark DiGiacomo serves as a Senior Application Support Engineer I and Vice President at Bank of the West, where he leverages over 20 years of extensive experience in IT project management and operations. In his current role, Mark is pivotal in providing senior-level application and...
Mark DiGiacomo serves as a Senior Application Support Engineer I and Vice President at Bank of the West, where he leverages over 20 years of extensive experience in IT project management and operations. In his current role, Mark is pivotal in providing senior-level application and production support for critical vendor-based risk assessment and global trade applications. His expertise encompasses a wide range of areas, including production support, application support, network operations, system administration, and software quality assurance, making him a versatile asset to the bank.
Mark is responsible for overseeing a team that includes one direct report and up to six indirect staff members, depending on the demands of ongoing projects. His leadership style emphasizes collaboration and efficiency, ensuring that his team is well-equipped to manage and monitor all installed systems and infrastructure effectively. Mark's technical proficiency in SQL, Microsoft SQL Server, and Oracle SQL Developer allows him to write and maintain custom scripts that enhance operational efficiency and system performance. Additionally, his experience with tools such as Nagios for monitoring and the Remedy Ticketing System for issue resolution underscores his commitment to maintaining high service levels.
Currently, Mark is involved in several key projects aimed at optimizing application performance and improving risk assessment processes. His ability to conduct thorough business analysis and implement strategic solutions not only mitigates risks but also drives innovation within the organization. As he continues to navigate the complexities of IT support in the financial sector, Mark remains dedicated to leveraging his skills to enhance the bank's operational capabilities and deliver exceptional service to its clients.
