Mark Conway, as the Managing Director at CCP, brings over 16 years of specialized experience in Customer Operations and Customer Experience (CX) recruitment. His extensive background has enabled him to support over 500 clients in their quest for top-tier talent, resulting in more than 3,000...
Mark Conway, as the Managing Director at CCP, brings over 16 years of specialized experience in Customer Operations and Customer Experience (CX) recruitment. His extensive background has enabled him to support over 500 clients in their quest for top-tier talent, resulting in more than 3,000 successful hires. Mark's expertise lies not only in sourcing exceptional candidates but also in understanding the intricate dynamics of customer-centric organizations. His commitment to excellence is reflected in CCP's reputation as a leading recruitment partner, known for its deep immersion in client brands and cultures.
Under Mark's leadership, CCP has undertaken key projects that have significantly enhanced client satisfaction and operational efficiency. By leveraging his skills in sales management, business development, and customer relationship management (CRM), he has successfully guided numerous organizations in building robust customer operations teams. His strategic approach to recruitment emphasizes the importance of cultural alignment, ensuring that candidates not only possess the necessary skills but also resonate with the values and mission of the organizations they join.
Mark's influence in the industry is further underscored by his recognition as #11 in the 2020 'UK CX Influencers' list and his participation as a speaker at various industry-leading events. His insights into customer satisfaction and management practices have made him a sought-after thought leader in the field. As CCP continues to expand its network and enhance its service offerings, Mark remains dedicated to driving innovation in customer operations recruitment, ensuring that clients receive unparalleled support in their talent acquisition efforts.