Mark Conway
MC

Mark Conway

Linkedin Profile
Managing Director at CCP | Sawbridgeworth, England, United Kingdom
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About Mark Conway

  • Mark Conway, as the Managing Director at CCP, brings over 16 years of specialized experience in Customer Operations and Customer Experience (CX) recruitment. His extensive background has enabled him to support over 500 clients in their quest for top-tier talent, resulting in more than 3,000...
    Mark Conway, as the Managing Director at CCP, brings over 16 years of specialized experience in Customer Operations and Customer Experience (CX) recruitment. His extensive background has enabled him to support over 500 clients in their quest for top-tier talent, resulting in more than 3,000 successful hires. Mark's expertise lies not only in sourcing exceptional candidates but also in understanding the intricate dynamics of customer-centric organizations. His commitment to excellence is reflected in CCP's reputation as a leading recruitment partner, known for its deep immersion in client brands and cultures. Under Mark's leadership, CCP has undertaken key projects that have significantly enhanced client satisfaction and operational efficiency. By leveraging his skills in sales management, business development, and customer relationship management (CRM), he has successfully guided numerous organizations in building robust customer operations teams. His strategic approach to recruitment emphasizes the importance of cultural alignment, ensuring that candidates not only possess the necessary skills but also resonate with the values and mission of the organizations they join. Mark's influence in the industry is further underscored by his recognition as #11 in the 2020 'UK CX Influencers' list and his participation as a speaker at various industry-leading events. His insights into customer satisfaction and management practices have made him a sought-after thought leader in the field. As CCP continues to expand its network and enhance its service offerings, Mark remains dedicated to driving innovation in customer operations recruitment, ensuring that clients receive unparalleled support in their talent acquisition efforts.
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  • Mark Conway Work

    • Managing Director at CCP in June 2010 to Present
    • Managing Director at PACT in September 2012 to June 2016
    • Recruitment Consultant at CCA Recruitment Group in October 2007 to May 2010
  • Mark Conway Skills

    • Customer Service ManagementRecruitingCall Center
      Customer ServiceCustomer ExperienceSales ManagementBusiness DevelopmentPerformance ManagementExecutive SearchPeople SkillsConnecting PeopleContact CentersContract RecruitmentCustomer SatisfactionManagementTeam ManagementInterviewsSourcingSalesRecruitment AdvertisingVendor ManagementOutsourcingTrainingCRMLeadershipNegotiationNetworkingTelemarketingCall CentersCustomer Relationship Management (CRM)

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  • About Mark Conway's Current Company

  • Frequently Asked Questions about Mark Conway

    • What is Mark Conway email address?
      Email Mark Conway at m***k@ccpgames.com. This email is the most updated Mark Conway email found in 2025.
    • How to contact Mark Conway?
      To contact Mark Conway send an email to m***k@ccpgames.com. (updated on October 30, 2024)
    • What company does Mark Conway work for?
      Mark Conway works for CCP
    • What is Mark Conway's role at CCP?
      Mark Conway is Managing Director
    • What is Mark Conway's Phone Number?
      Mark Conway's phone +44 ** **** *355
    • What industry does Mark Conway work in?
      Mark Conway works in the Manufacturing industry.

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