Mario Garzón currently serves as the Director de Performance at Whitney International University System, where he leverages his extensive experience in operational management and performance optimization to enhance the effectiveness of the university's contact centers across various transnational projects. With a strong background in Business...
Mario Garzón currently serves as the Director de Performance at Whitney International University System, where he leverages his extensive experience in operational management and performance optimization to enhance the effectiveness of the university's contact centers across various transnational projects. With a strong background in Business Process Outsourcing (BPO), Mario is adept at implementing management models that not only streamline resources but also significantly improve operational and financial outcomes. His role encompasses overseeing quality assurance processes, training initiatives, and regional project management, ensuring that all operations align with the university's strategic objectives.
A certified Six Sigma practitioner, Mario employs data-driven methodologies to drive continuous improvement in customer satisfaction and overall experience. His expertise in COPC standards allows him to establish benchmarks that elevate service delivery within call centers, fostering a culture of excellence among teams. Mario's leadership skills are evident in his ability to direct and develop high-performing teams, ensuring that they are equipped with the necessary tools and training to excel in a competitive landscape.
Key projects under his stewardship have included the implementation of innovative training programs that enhance employee engagement and customer experience, as well as the integration of advanced analytics to monitor performance metrics effectively. By focusing on operational efficiency and customer-centric strategies, Mario Garzón is committed to positioning Whitney International University System as a leader in the educational sector, driving both student satisfaction and institutional success.
