Marie-France Robertson (formerly Kirilow) currently serves as the Bilingual Customer Service Supervisor at Clarion Medical Technologies Inc., where she leverages her extensive expertise in office administration and team leadership to enhance customer satisfaction and operational efficiency. With a dedicated team of 10 Customer Service Representatives...
Marie-France Robertson (formerly Kirilow) currently serves as the Bilingual Customer Service Supervisor at Clarion Medical Technologies Inc., where she leverages her extensive expertise in office administration and team leadership to enhance customer satisfaction and operational efficiency. With a dedicated team of 10 Customer Service Representatives (CSRs) under her guidance, Marie-France plays a pivotal role in fostering a collaborative and high-performing work environment. Her responsibilities encompass not only the hiring, termination, and disciplinary actions of team members but also the development of Performance Improvement Plans (PIPs) to ensure continuous growth and accountability within her team.
At Clarion Medical Technologies, a leader in innovative medical solutions since 1989, Marie-France is instrumental in supporting key performance indicators (KPIs) that drive the company’s success in the Vision, Urology, Gynecology, ENT, and Aesthetic markets. By meticulously preparing weekly reports for upper management, she provides valuable insights that inform strategic decision-making. Additionally, her role involves conducting quarterly performance reviews for both permanent staff and new hires, ensuring that all team members are aligned with the company's objectives and equipped for success.
Fluent in both English and French, Marie-France excels in delivering exceptional bilingual customer service, enhancing communication with a diverse clientele. Her strong coaching and project management skills enable her to implement effective training programs that empower her team to exceed customer expectations. With a passion for excellence and a commitment to fostering a supportive workplace culture, Marie-France Robertson is a driving force behind the customer service excellence at Clarion Medical Technologies.
