Maria Blakeway serves as the Senior Vice President of Customer Success at Pushpay, where she plays a pivotal role in shaping the customer experience for mission-driven organizations. With a robust background in executive management, Maria leads a diverse team of over 150 professionals across Operations,...
Maria Blakeway serves as the Senior Vice President of Customer Success at Pushpay, where she plays a pivotal role in shaping the customer experience for mission-driven organizations. With a robust background in executive management, Maria leads a diverse team of over 150 professionals across Operations, Implementation, Customer Success, and Support functions. Her expertise lies in driving customer satisfaction and retention through innovative service delivery and strategic leadership, ensuring that Pushpay's SaaS solutions for donor and systems management are not only effective but also user-friendly.
Under Maria's guidance, the Customer Success organization has embarked on several key projects aimed at enhancing customer engagement and operational efficiency. She has spearheaded initiatives focused on business transformation, leveraging her Six Sigma expertise to streamline processes and improve service outcomes. By fostering cross-functional collaboration, Maria has cultivated a culture of organizational agility, enabling her teams to respond swiftly to the evolving needs of clients in the non-profit sector.
Maria’s strategic thinking and commitment to customer experience have resulted in significant improvements in customer satisfaction metrics, directly contributing to Pushpay's revenue growth and market share expansion. Her ability to build and engage high-performing teams has not only driven operational excellence but also strengthened executive relationships with key customers and partners. As a thought leader in the industry, Maria continues to advocate for technological innovation and usability, ensuring that Pushpay remains at the forefront of delivering exceptional value to its clients.
