As a Principal Program Manager at Microsoft, Marcus Schmidt leverages his extensive experience in the software-as-a-service (SaaS) industry to drive innovation and enhance customer experiences through Dynamics 365 applications. With a strong focus on Customer Relationship Management (CRM) solutions, Marcus is dedicated to developing tools...
As a Principal Program Manager at Microsoft, Marcus Schmidt leverages his extensive experience in the software-as-a-service (SaaS) industry to drive innovation and enhance customer experiences through Dynamics 365 applications. With a strong focus on Customer Relationship Management (CRM) solutions, Marcus is dedicated to developing tools that empower businesses to better serve and engage with their customers. His role involves collaborating with cross-functional teams to design and implement features that not only streamline operations but also foster deeper customer connections.
Marcus is currently leading key projects that integrate advanced Unified Communications capabilities into Dynamics 365, enabling seamless interactions across various channels. His expertise in APIs and web services plays a crucial role in ensuring that these applications are robust and scalable, meeting the diverse needs of B2B clients. By employing strategic product marketing techniques, he effectively communicates the value of these solutions, helping organizations understand how they can leverage technology to drive growth and improve customer satisfaction.
In addition to his technical skills, Marcus is a seasoned program manager who excels in product development and execution. He is passionate about creating a culture of collaboration and innovation within his team, encouraging the exploration of new ideas that can transform customer care. His commitment to delivering high-quality solutions is evident in every project he undertakes, making him a valuable asset to Microsoft and a trusted partner for clients seeking to enhance their customer engagement strategies. Through his work, Marcus continues to shape the future of CRM, ensuring that businesses can achieve more in an increasingly competitive landscape.
