Marcus Hoffmann serves as the Director of Business Project Management – Sales Excellence at Hapag-Lloyd AG, where he leverages over 25 years of extensive commercial management experience in the logistics sector. His role is pivotal in leading central, strategic projects aimed at enhancing the global...
Marcus Hoffmann serves as the Director of Business Project Management – Sales Excellence at Hapag-Lloyd AG, where he leverages over 25 years of extensive commercial management experience in the logistics sector. His role is pivotal in leading central, strategic projects aimed at enhancing the global sales organization while simultaneously shaping the customer experience of the future. With a proven track record in operational excellence and strategic orientation, Marcus is adept at steering transformation and change processes that align with the company’s vision and objectives.
His international leadership experience spans multiple countries, including Japan, Hong Kong, Korea, Mexico, and Malaysia, providing him with a unique perspective on diverse market dynamics and customer needs. At Hapag-Lloyd, he oversees a dedicated team of up to 25 project staff, reporting directly to the Senior Director of Customer Experience. This collaborative environment allows him to foster a cooperative and engaging leadership style, ensuring that all team members are aligned and motivated to achieve common goals.
Marcus’s expertise in project management, transformation, and change management is complemented by his proficiency in tools such as Microsoft Office, Salesforce CRM, and QlikView. His ability to navigate complex organizational landscapes and implement innovative solutions has been instrumental in driving sales excellence and enhancing customer satisfaction. With a focus on flexibility, decisiveness, and accountability, Marcus embodies an exemplary mindset that inspires trust and reliability among his colleagues and stakeholders. As he continues to shape the future of Hapag-Lloyd’s sales organization, his multidimensional network thinking and conflict resolution skills remain key assets in achieving sustainable growth and operational success.
