As the Director of IT Field Operations at Ensign Services, Marcus Gilliam plays a pivotal role in overseeing the technological backbone of over 400 medical facilities across 13 states in North America. His extensive expertise in healthcare IT, combined with a deep understanding of HIPAA...
As the Director of IT Field Operations at Ensign Services, Marcus Gilliam plays a pivotal role in overseeing the technological backbone of over 400 medical facilities across 13 states in North America. His extensive expertise in healthcare IT, combined with a deep understanding of HIPAA compliance, positions him as a subject matter expert in the acquisition and integration of new entities within the organization. Marcus is adept at deploying proven project management methodologies that ensure the successful completion of various IT initiatives, from software deployment to vendor management.
In his current role, Marcus is responsible for managing a diverse team of IT Field Technicians, where he emphasizes best practices and customer satisfaction to enhance field operations. His commitment to mentoring and training his team not only fosters professional growth but also ensures that all IT-related equipment is maintained to the highest standards. By conducting annual reviews, managing time-off requests, and overseeing expense reports, Marcus effectively balances managerial responsibilities with hands-on leadership.
Key projects under his direction include the seamless integration of new software systems and the implementation of business process improvements that streamline operations across facilities. His proficiency in tools like Microsoft PowerPoint aids in effectively communicating complex IT strategies to mid-management and high-level executives, ensuring that all stakeholders are aligned and informed. With a strong focus on OSHA compliance and safety standards, Marcus Gilliam is dedicated to enhancing the operational efficiency and technological capabilities of Ensign Services, ultimately contributing to better patient care and organizational success.
