Marco Villarreal serves as the Americas Service & Solutions Regional Director at GRUNDFOS, where he plays a pivotal role in shaping the strategic direction and growth of the Service & Aftermarket business across the Americas. With a robust background in Reliability Centered Maintenance (RCM2) and...
Marco Villarreal serves as the Americas Service & Solutions Regional Director at GRUNDFOS, where he plays a pivotal role in shaping the strategic direction and growth of the Service & Aftermarket business across the Americas. With a robust background in Reliability Centered Maintenance (RCM2) and the Toyota Production System (TPS), Marco is adept at implementing innovative solutions that enhance operational efficiency and customer satisfaction. His expertise in business development allows him to identify and prioritize growth opportunities, ensuring that GRUNDFOS remains competitive in a rapidly evolving market.
In his current role, Marco is responsible for the comprehensive management of the Service Delivery P&L for the Americas, which involves developing tailored service strategies for each country within the region. He emphasizes the importance of process and commercial standardization, driving initiatives that streamline operations and improve service delivery. His strategic planning skills enable him to tackle complex challenges head-on, fostering a culture of perseverance and continuous improvement within his team.
Marco’s proficiency in product engineering and supplier quality further enhances his capability to solve problems effectively, employing root cause analysis to address issues proactively. His commitment to customer satisfaction is evident in his approach to customer support, where he leverages lean manufacturing principles to optimize service processes. As a leader who thrives in both collaborative and independent settings, Marco is dedicated to empowering his team to achieve excellence, ultimately contributing to GRUNDFOS's mission of delivering sustainable water solutions across the Americas.
