Marcelle Goldman serves as an Enterprise Customer Success Partner at SAP, where she is dedicated to delivering exceptional account management for clients in the Midwest region of the United States. With a strong focus on maximizing the value of SAP's cloud portfolio, Marcelle is instrumental...
Marcelle Goldman serves as an Enterprise Customer Success Partner at SAP, where she is dedicated to delivering exceptional account management for clients in the Midwest region of the United States. With a strong focus on maximizing the value of SAP's cloud portfolio, Marcelle is instrumental in driving higher levels of adoption and usage among her clients. Her role encompasses a variety of responsibilities, including orchestrating resources from SAP, customers, and partners to ensure a seamless path to customer success. By establishing a streamlined engagement model, she simplifies the customer experience, making it easier for clients to realize the full potential of their investments in SAP solutions.
Marcelle's expertise in professional services, solution selling, and project portfolio management enables her to tailor strategies that align with her clients' unique business needs. She is adept at leveraging her skills in customer relationship management (CRM) and business intelligence (BI) to foster strategic partnerships that enhance customer satisfaction and drive return on investment (ROI). Currently, she is spearheading key projects that focus on enhancing user engagement with SAP's Software as a Service (SaaS) offerings, ensuring that clients not only adopt these solutions but also integrate them into their daily operations for maximum impact.
Her commitment to excellence and proactive approach in consulting and master data management positions her as a trusted advisor to her clients. By continuously monitoring usage patterns and providing actionable insights, Marcelle helps organizations navigate their digital transformation journeys, ensuring they achieve their desired outcomes with SAP's innovative technologies. Through her efforts, she is not only enhancing customer success but also contributing to the overall growth and reputation of SAP in the competitive cloud landscape.
