Marcella Silva is a seasoned Partner Director of UX Research at Microsoft, where she leads a dynamic team focused on enhancing user experiences across a diverse portfolio of products, including Microsoft Teams, OneDrive, SharePoint, Viva Connections & Topics, Microsoft Lists, and Syntex. With over 28...
Marcella Silva is a seasoned Partner Director of UX Research at Microsoft, where she leads a dynamic team focused on enhancing user experiences across a diverse portfolio of products, including Microsoft Teams, OneDrive, SharePoint, Viva Connections & Topics, Microsoft Lists, and Syntex. With over 28 years of experience in user experience research, Marcella has honed her expertise in developing comprehensive research strategies that not only align with product development goals but also significantly influence the design and functionality of Microsoft’s offerings.
In her current role, Marcella spearheads key projects aimed at integrating user feedback into the design process, ensuring that usability and user satisfaction remain at the forefront of product innovation. Her approach is characterized by a commitment to inclusivity, engaging multi-disciplinary teams and customers to gather diverse perspectives that inform her research methodologies. By leveraging a broad array of tools and techniques—ranging from persona development and task analysis to paper prototyping and wireframing—Marcella ensures that the user experience is both intuitive and impactful.
Marcella's leadership extends beyond project management; she is a mentor and advocate for best practices in usability engineering, fostering a culture of continuous improvement within her teams. Her ability to synthesize complex user insights into actionable design recommendations has been instrumental in driving the success of Microsoft’s collaborative tools and services. As the landscape of digital communication evolves, Marcella remains at the forefront, championing user-centered design principles that enhance productivity and engagement for users worldwide.
