Marcel Vyzibla currently serves as the B2B Operations, Telesales, and Sales Support Director for T-Mobile Czech Republic, where he plays a pivotal role in shaping the strategic direction of the company’s B2B customer engagement initiatives across both the Czech Republic and Slovakia. With a robust...
Marcel Vyzibla currently serves as the B2B Operations, Telesales, and Sales Support Director for T-Mobile Czech Republic, where he plays a pivotal role in shaping the strategic direction of the company’s B2B customer engagement initiatives across both the Czech Republic and Slovakia. With a robust team of approximately 500 full-time employees, Marcel oversees five specialized units, including Call Centers, Telesales, Technical Help Desk teams, Sales Support/Back Office teams, and O2O care teams, all composed of 33 distinct groups. His leadership is characterized by a target-oriented approach that leverages data analysis and market trends to innovate and optimize operations.
Marcel's expertise in telecommunications and business process improvement has been instrumental in defining and managing the federal strategy for B2B customer care and telesales. His ability to integrate technical support with sales processes ensures a seamless customer experience, enhancing both inbound and outbound telesales efforts. By focusing on self-service solutions and vendor management, he has successfully streamlined operations, driving efficiency and improving service delivery.
In addition to his strategic acumen, Marcel is passionate about team development and training, recognizing that empowered employees are key to achieving organizational goals. His commitment to fostering a culture of continuous improvement not only motivates his teams but also aligns with T-Mobile’s broader objectives of innovation and customer satisfaction. Through his leadership, Marcel is not only enhancing operational performance but also positioning T-Mobile as a leader in the competitive B2B telecommunications landscape.
