Mandy Patel serves as the Director of Client Services at Forj, where she leads a dynamic team of client-facing managers, trainers, and associates dedicated to providing exceptional technical support and solutions for two distinct products in the realms of online learning and community engagement. With...
Mandy Patel serves as the Director of Client Services at Forj, where she leads a dynamic team of client-facing managers, trainers, and associates dedicated to providing exceptional technical support and solutions for two distinct products in the realms of online learning and community engagement. With her extensive expertise in customer experience and leadership, Mandy is instrumental in driving the development of scalable support processes that enhance client satisfaction and operational efficiency. Her strategic foresight enables her to implement effective forecasting and staffing initiatives, ensuring that her team is not only knowledgeable but also empathetic and solution-oriented.
Under Mandy’s guidance, the department has successfully navigated complex challenges, fostering a culture of continuous process improvement that empowers team members to excel in their roles. She emphasizes the importance of performance metrics and data privacy, ensuring that all client interactions adhere to the highest standards of confidentiality and professionalism. Mandy’s commitment to coaching and mentoring has cultivated a team that is adept at problem-solving and equipped to handle diverse client needs with confidence.
In addition to her leadership role, Mandy is passionate about mental health awareness in the workplace, advocating for Mental Health First Aid training within her team. This initiative not only enhances team cohesion but also equips her associates with the tools necessary to support clients effectively, particularly in high-stress situations. With a proven track record of delivering impactful solutions, Mandy Patel continues to elevate the client services landscape at Forj, positioning the organization as a leader in the online learning and community support sectors.
