Makayla Baker is a dedicated server at Universal Orlando Resort, where she leverages her extensive background in customer service and hospitality to create memorable dining experiences for guests. With a Bachelor’s degree in Theatre from the University of Florida, Makayla brings a unique flair to...
Makayla Baker is a dedicated server at Universal Orlando Resort, where she leverages her extensive background in customer service and hospitality to create memorable dining experiences for guests. With a Bachelor’s degree in Theatre from the University of Florida, Makayla brings a unique flair to her role, utilizing her creativity and attention to detail honed through her experiences in set design and costume creation. This artistic background enhances her ability to engage with guests, allowing her to suggest menu items that resonate with their preferences while providing an atmosphere that feels both welcoming and immersive.
In her current position, Makayla excels in a high-volume, fast-paced restaurant environment, where efficiency and exemplary service are paramount. Her responsibilities include greeting and seating guests, maintaining restaurant cleanliness, and ensuring that corporate standards are met consistently. She also plays a crucial role in checking out servers for side-work and section cleanliness, showcasing her strong management and organizational skills.
Makayla’s experience as a shift captain at Bahama Breeze Island Grille has equipped her with valuable leadership skills, enabling her to effectively manage a team while maintaining a focus on strategic planning and project management. Her ability to communicate effectively and engage with guests through public speaking further enhances her service delivery, making her a standout team member at Universal Orlando Resort. As she continues to grow in her role, Makayla remains committed to providing exceptional customer service and contributing to the vibrant atmosphere that Universal Orlando is known for.
