Lynne R. Peters serves as the Director of Patient Communications at VillageMD, where she leverages her extensive background in communications strategy to enhance patient engagement and understanding of healthcare processes. In her current role, Lynne is pivotal in developing and executing comprehensive communication campaigns that...
Lynne R. Peters serves as the Director of Patient Communications at VillageMD, where she leverages her extensive background in communications strategy to enhance patient engagement and understanding of healthcare processes. In her current role, Lynne is pivotal in developing and executing comprehensive communication campaigns that address the complexities of healthcare navigation, particularly in the context of IT implementations and operational changes. Her expertise in writing and editing ensures that all communications are not only clear and concise but also resonate with patients, empowering them to take charge of their health.
One of Lynne’s key projects involves the rollout of a new patient portal designed to streamline access to healthcare information and services. By crafting targeted messaging that simplifies the user experience, she helps patients understand how to utilize the portal effectively, thereby improving their overall healthcare experience. Additionally, Lynne is instrumental in training staff on best practices for patient communication, ensuring that every interaction is meaningful and informative.
Her leadership skills shine through in her ability to collaborate with cross-functional teams, fostering a culture of open communication and continuous improvement. With a strong foundation in strategic planning and healthcare information technology, Lynne is committed to creating a more informed patient population. Through her innovative approaches and dedication to excellence, she is transforming the way patients perceive and engage with their healthcare, ultimately contributing to better health outcomes and enhanced patient satisfaction.
