Lynn Dauzat serves as the Director of Administrative Services Organization (ASO) at Arkansas Blue Cross and Blue Shield, where she leverages over 20 years of experience in the health insurance industry to drive operational excellence and enhance customer service. In her current role, Lynn is...
Lynn Dauzat serves as the Director of Administrative Services Organization (ASO) at Arkansas Blue Cross and Blue Shield, where she leverages over 20 years of experience in the health insurance industry to drive operational excellence and enhance customer service. In her current role, Lynn is instrumental in building collaborative partnerships that align with the strategic goals of key accounts, ensuring that health insurance solutions are not only effective but also tailored to meet the unique needs of clients and their members.
Her expertise spans strategic planning and collaborative problem-solving, allowing her to navigate the complexities of healthcare administration with agility. Lynn is adept at employing both Agile and Waterfall methodologies to manage projects efficiently, ensuring timely delivery of services while maintaining a customer-focused approach. She is passionate about mentoring her team, fostering an environment of continuous improvement and professional development that empowers individuals to excel in their roles.
Key projects under Lynn's leadership include the implementation of innovative customer service management strategies that enhance the member experience and streamline operations. By prioritizing customer service excellence, she has significantly improved client satisfaction and retention rates. Lynn’s commitment to making health insurance work for individuals and families is evident in her proactive approach to addressing challenges and her dedication to delivering solutions that resonate with the needs of the community. Through her strategic vision and operational expertise, Lynn Dauzat continues to make a meaningful impact in the healthcare landscape at Arkansas Blue Cross and Blue Shield.
